Terms and conditions
These terms and conditions have been translated automatically. For the legally binding version, please read the German version .
Last change: 01.07.2026
VAULO GmbH (Provider)
and Users (Companies / Business Owners)
§ 1 Scope, Definitions
(1) These General Terms and Conditions (hereinafter “GTC”) govern the contractual relationship between VAULO GmbH, Ridlerstraße 55, 80339 Munich, email: support@vaulo.com (hereinafter “VAULO” or “we”) and companies or commercial customers pursuant to Section 14 of the German Civil Code (BGB) (hereinafter collectively referred to as “Users”) regarding the use of the services offered (hereinafter referred to as “Product,” “Service,” or “Package”) via our website VAULO as well as via one of our apps.
(2) Any conflicting, deviating, or supplementary contractual terms and conditions of Users that contradict these Terms and Conditions shall not apply. Such contractual terms and conditions shall apply only to the extent that we, as VAULO, expressly agree to them, at least in writing.
§ 2 Establishment of the Contractual Relationship via a VAULO User Account by Registration
(1) Natural persons over the age of 18 or legal entities may register to use the product. A legal entity may only be registered by an authorized representative, who must be named. Without a user account, it is not possible to use the product or subscribe to services.
(2) Any user may create and delete their own VAULO user account. During registration, we request the user’s full name, address, company or stage name, and email address, and ask the user to set a password of their choice.
(3) To complete the registration process, the user requests the opening of a VAULO user account by clicking the corresponding button to indicate their acceptance of our Terms and Conditions. We accept the request to open a user account by sending the user an email containing a confirmation link. This constitutes the conclusion of the contract for a user account. The user account is activated immediately upon the user clicking the confirmation link.
§ 3 Test phase
(1) Every newly registered account is automatically set up as a free trial account with a 30-day term. This is the only free trial period available; there is no permanently free account. The available service packages can be viewed on our website.
(2) The free trial account is activated upon clicking the confirmation link in accordance with § 2 (3).
(3) Upon expiration of the 30-day trial period, the free user agreement automatically terminates. If the user does not purchase a paid subscription during the trial period, the account and the entire organization will be automatically suspended (login blocked). The data, photos, and videos uploaded by the user during the trial period will remain stored for six months after suspension. Upon suspension, the user will receive a one-time email sent to the registered email address, notifying them of the suspension, the six-month retention period, and the subsequent permanent deletion of all data. After these six months have elapsed, the account, the organization, and all associated data will be irrevocably deleted without further notice.
(4) During the trial period, the user may switch to a paid subscription in the following ways:
In the subscription settings by clicking the “Extend to Paid Subscription Now” button. At the same time, the selected payment provider is notified of the new customer and the selected service package. Payment begins after the trial period ends.
By accepting an individual offer from VAULO. The user confirms the offer in writing, whereupon the corresponding package is activated. In this case, the terms and prices specified in the offer apply.
(5) The contract is concluded in German.
§ 4 Booking subscriptions (packages)
(1) With an existing VAULO user account, the user can purchase paid services (packages) in the form of a subscription. An overview of the available packages can be found on our website.
(2) After creating a VAULO user account in accordance with § 2, or if the user already has an account, the user can select and purchase a package via the “Subscription” section.
(3) If the user already has a subscription, they can adjust it at any time. The following changes are possible:
Switching to a different plan using the “Switch Now” or “Add Now” buttons within the account or based on a custom offer from VAULO. Upon accepting a custom offer, the user confirms it in writing, after which the new plan is activated.
Increasing or decreasing the subscribed storage capacity. Storage space is automatically increased if the subscribed volume is exceeded, and the user is billed accordingly.
Adding paid add-ons. Add-ons are not activated automatically but must be activated by the user themselves within their account. If the user belongs to an organization, activation can also be initiated by the organization’s administrator. Billing occurs only after activation.
Adding additional users: For all Corporate plans except Corporate Essential—which does not allow for additional users—users exceeding the quota specified in the contract will be billed separately immediately after they are added.
(4) The user is then directed to the order summary page, where they can make any corrections or, after confirming their acceptance of the Terms and Conditions and acknowledging the cancellation policy, complete the order by clicking “Place Order Now (Subject to Charges).”
(5) Upon completion of the ordering process, the user submits a binding offer to us to enter into a contract for the use of the subscribed service based on these Terms and Conditions. We accept this offer by requesting payment from the user. This constitutes the conclusion of the contract for the provision of the ordered service for a fee (hereinafter also referred to as the “paid service agreement”).
(6) Payments can be made through our payment providers Stripe and PayPal, as well as by invoice.
Credit card payments are processed in cooperation with Stripe Payments Europe, Ltd., c/o A&L Goodbody, IFSC, North Wall Quay, Dublin 1, Ireland, subject to Stripe’s Terms of Service, available at https://stripe.com/de/terms . When paying via PayPal (Europe) S.à r.l. et Cie, S.C.A., 22–24 Boulevard Royal, L-2449 Luxembourg, we will transmit your email address, shipping address, and details of the services you have purchased to PayPal. The legal basis for this transmission is Article 6(1)(b) of the GDPR.
If you pay by invoice, the amount shown must be paid in full within 14 days of receiving the invoice. The invoice will be sent to the user’s registered email address after the contract is concluded.
(7) In the event of late payment, we are entitled, following an unsuccessful reminder, to suspend the organization’s account as well as all associated user accounts (login blocked). The user will be notified of the impending suspension in advance via email. The contract remains in effect during the suspension; however, use of the services is not possible until the outstanding balance has been paid in full. If payments remain outstanding for a period of six months despite the suspension, we are entitled to permanently delete the organization’s account as well as all associated user accounts and data. The user will be notified of the impending deletion by email at least 30 days in advance. The deletion of the account terminates only the user relationship. Outstanding payment claims remain unaffected by the deletion and continue to exist as a separate contractual obligation.
(8) Immediately after concluding the paid usage agreement and—in the case of payment by credit card or PayPal—after payment has been made, the user will receive an email from us containing a confirmation link. Clicking the link activates the subscribed plan. For payments by invoice, activation occurs upon receipt of the full invoice amount.
(9) Section 3(5) applies accordingly.
§ 5 Rights of use to contractual services
(1) We grant the user a simple, non-transferable, non-sublicensable right to use the service covered by this agreement for its intended purpose during the agreed contract term and for the number of users booked. Furthermore, for the agreed-upon contract term, we grant the user the simple, non-transferable right to make their own uploaded photos and videos publicly accessible on the customizable presentation website (public media portal) and to allow their customers to download them.
(2) The intended use is otherwise governed by the Terms of Use set forth in these General Terms and Conditions and the service descriptions on our VAULO website.
(3) The right of use terminates upon expiration of the contract term. The user may continue to use the service only after entering into a new user agreement with a newly selected subscription plan.
(4) The user does not hold any ownership rights to the product provided by us at any time, as this constitutes exclusively a right of use limited to the term of the contract.
(5) With respect to the content uploaded by the user, we are granted the right to store it in our file system and, within the scope of the usage agreement, to reproduce, edit, distribute, and make it available to the user. We do not claim ownership of the content at any time.
§ 6 Remuneration, Term, Termination, Discontinuation of Services, Changes GTCs
(1) The services may be subscribed to for a specific term to the extent specified on the subscription page.
(2) The prices for the use of the services covered by this contract are net prices plus the statutory value-added tax applicable in Germany at the time of provision.
(3) Payment is due in full immediately upon conclusion of the contract. Payment shall be made via the payment providers specified in § 4(6).
(4) Termination of the subscription is governed by the respective contract type:
Annual contracts:
The contract automatically renews for another year unless it is terminated no later than 60 days before the end of the agreed contract term. Termination may be effected online via the VAULO user account or by email to support@vaulo.com .
3-Year Contracts:
Ordinary termination is not permitted during the agreed term. Termination is possible only at the end of the 3-year contract term, with at least 60 days’ notice prior to the end of the term. If notice of termination is not given in a timely manner, the contract automatically renews for another year. Notice of termination must be sent by email to support@vaulo.com .
5-Year Contracts:
Ordinary termination is not permitted during the agreed term. Termination is only possible at the end of the 5-year contract term, with at least 60 days’ notice prior to the end of the term. If notice of termination is not given in a timely manner, the contract is automatically extended for another year. Notice of termination must be sent via email to support@vaulo.com .
In the event of an automatic contract extension, VAULO’s current list prices as of the date of extension apply. Individual special terms, discounts, or deviating price agreements apply exclusively to the originally agreed-upon contract term and do not automatically renew. If different terms are to apply upon renewal, these must be individually agreed upon with VAULO prior to the renewal date.
(5) This does not affect the right to terminate the contract without notice for good cause. Good cause includes, in particular, a delay in payment of more than 14 calendar days, or any use of the services that infringes copyright, violates the law, or is otherwise abusive.
(6) We are entitled to amend the provisions of these Terms and Conditions. The user will be notified of any amendments by email at least 6 weeks before they take effect. If the user does not object to such amendments in writing within 4 weeks of receiving the notification, the amendments shall be deemed agreed upon.
§ 7 Rights and duties of the user
(1) Each user of the services covered by this agreement bears full responsibility for their activities within the package. The user must ensure that their website complies at all times with the current legal requirements regarding the legal notice and the privacy policy.
(2) The user is entitled to transfer the right to use the services covered by this contract to the number of users specified in the booking for the agreed term. The user is not permitted to grant access to the services made available to them under this contract to any other third parties without our prior consent.
(3) The user guarantees that they will not misuse the services and will therefore comply with legal regulations, in particular that they will not violate the applicable laws of the Federal Republic of Germany.
(4) User activities intended to render the product’s services inoperable or at least to impede their use are prohibited and may be subject to civil and criminal prosecution.
(5) In the event of misuse of their VAULO user account, the user is obligated to indemnify us against all claims by third parties. The user must notify us immediately if they have reasonable suspicion that their VAULO user account is being misused.
(6) The user is responsible for securing the data on the device used via a personal password.
(7) Furthermore, the user is obligated to report any changes to the address information provided at the time of ordering by updating their user data.
§ 8 Scope of services / rights and obligations of VAULO
(1) The point of delivery for our contractual services is the router output to the Internet at the data center we use. The user’s connection to the Internet, as well as the procurement and provision of the necessary hardware and software on the user’s end, are not part of the services we are obligated to provide.
(2) The current scope of functionality is listed in the most recent service description on our website.
(3) We ensure that the data stored by the user is accessible via the Internet. We are solely obligated to provide storage space.
(4) The availability of the paid subscriptions booked is 99% on an annual average. In the case of a free user agreement, we do not guarantee that the product and its services will be accessible at all times or free of defects.
(5) We reserve the right to disclose user information in special cases if we have reason to believe that this is necessary to identify someone who is infringing our rights or causing harm to other users or third parties.
(6) We do not endorse third-party content posted by users. If we become aware of illegal content, we will delete it immediately.
(7) In the event of a violation of these Terms and Conditions, we are entitled to suspend the respective user from use. Prior to exclusion, we will send the user a warning notice setting a reasonable deadline, unless the violation is so serious that continuing the user agreement would be unreasonable for us.
(8) As long as we are prevented from providing services due to force majeure, the service deadlines shall be deemed extended. If the force majeure lasts continuously for more than two months, both the user and we shall be released from our respective performance obligations.
(9) Outgoing data traffic from VAULO (e.g., via downloads or presentations) is limited depending on the package booked. The applicable limit is specified in the written offer. If no individual written offer is available, outgoing data traffic is limited to a flat rate of 1,200 GB per year. Once the limit is reached, all data traffic for the subscription will be stopped.
(10) Defects in performance for which VAULO is not responsible are excluded from the warranty.
(11) VAULO GmbH is entitled to name customers or users as references during the term of the contract.
§ 9 Warranty (removal of defects)
(1) Rectification of Material Defects in Paid Service Agreements
a. In the case of a paid service agreement, we warrant that the services will meet the agreed-upon requirements when used in accordance with the terms of the agreement.
b. The user must report defects to us immediately, providing a detailed description of their effects (notice of defect).
c. In the event of justified notices of defect, we will remedy the defects within a reasonable period of time through subsequent performance.
d. If we are unable to remedy the defect even on the second attempt, the user may reduce the agreed-upon compensation on a pro rata basis. In the case of material defects, the user is entitled to terminate the relevant component of the service for cause.
e. The user has no claims for defects if a defect is due to the user having altered a contractual service without authorization, to improper use, or to non-reproducible software errors.
(2) Subsequent Performance in the Case of Legal Defects
Subsequent performance in the case of legal defects shall be effected by our providing the user with a legally sound means of use. If third parties assert intellectual property rights against the user, the user must notify us immediately in writing.
§ 10 Liability
(1) User Claims for Damages in Cases of Intent
We are liable to the user in accordance with statutory provisions in cases of intent, in cases of culpable injury to life, body, or health, and for claims under the Product Liability Act. This liability cannot be limited.
(2) Liability for Gross Negligence
In cases of gross negligence, our liability is limited to the amount of compensation actually paid by the user during the last contractual year prior to the event giving rise to the damage. Liability for indirect damages, consequential damages, and lost profits is excluded even in cases of gross negligence, to the extent permitted by law.
(3) Liability for Slight Negligence
a. If a free user agreement (trial period) is in effect, our liability for damages caused by slight negligence is completely excluded.
b. If a paid user agreement exists with the user, we are liable for damages and reimbursement of expenses only if we have breached a material contractual obligation through slight negligence. Our liability is limited in amount to the annual fee actually paid during the last year of the contract. Liability for indirect damages, consequential damages, lost profits, loss of use, and loss of revenue is excluded.
(4) Limitation of Liability for Data Loss
Liability for data loss is limited to the typical restoration costs that would have been incurred had the user performed proper and regular data backups. We are not liable for data loss resulting from the user’s failure to perform adequate data backups.
(5) General Provisions To the extent that our liability is excluded or limited pursuant to the foregoing, this also applies to the liability of our officers as well as our agents and vicarious agents.
§ 11 Contract text storage
We store the contract text and send you the order data and our terms and conditions by e-mail. You can view the contract text including your previous orders via our user login in your VAULO user account.
§ 12 Notes on data processing
In fulfilling this contract, we will comply with all applicable data protection regulations—in particular, the General Data Protection Regulation (GDPR) and the Federal Data Protection Act. Details regarding data processing and the rights of data subjects can be found in the Privacy Policy, which is available on our website at any time.
§ 13 Offsetting and retention rights
(1) The user is entitled to set off claims only if his counterclaims have been legally established, are undisputed, or have been acknowledged by us.
(2) The user is authorized to exercise a right of retention to the extent that the counterclaim is undisputed, has been legally established, or is ready for a decision, and is based on the same contractual relationship.
§ 14 Final provisions
(1) For customers who are merchants, legal entities under public law, or special funds under public law, who do not have a general place of jurisdiction in Germany, or who move their place of residence abroad after the conclusion of the contract, the exclusive place of jurisdiction shall be the court in Munich with jurisdiction over us.
(2) The place of performance is Munich.
(3) These General Terms and Conditions and any contracts concluded between you and us based on them are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods.
(4) The user’s claims may only be assigned with our consent.
(5) Oral side agreements, amendments, or additions to the User Agreement and these Terms and Conditions must be in writing to be valid. Any amendments that do not comply with this formal requirement are invalid.
(6) Should individual provisions of the User Agreement, including these Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.
